Privacy Policy

1. Information We Collect

okobet collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

• Registration Data: Full legal name, date of birth, gender, nationality, and Philippine mobile number provided when you create your okobet account.
• Identity Verification Data: Government-issued identification documents (such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID), selfie photographs, and proof of address documents collected as part of our Know Your Customer (KYC) process.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records, and account balance information.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, session duration, pages visited, and clickstream data collected automatically when you access the okobet platform.
• Communications Data: Records of your communications with okobet's customer support team, including live chat transcripts and email correspondence.
• Gaming Activity Data: Game history, betting patterns, wagering amounts, win/loss records, bonus usage, and responsible gaming tool settings associated with your account.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction.

okobet does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data beyond the selfie photographs required for KYC purposes.

2. How We Use Your Information

okobet processes your personal data for the following purposes, each of which has a lawful basis under the Data Privacy Act of 2012:

• Account Management: To create, maintain, and manage your okobet account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to okobet's games, process your deposits and withdrawals, and deliver the core features of the platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including age verification (21+ requirement), anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other security threats to the okobet platform and its players.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the okobet platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with the okobet platform.

3. Sharing Your Information

okobet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain financial and identity data to process your transactions securely.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist okobet in verifying the identity and age of players.
• Game Software Providers: Licensed game developers and providers whose games are available on the okobet platform may receive limited technical data necessary to deliver their games.
• Regulatory Authorities: Philippine regulatory bodies and law enforcement agencies where disclosure is required by law, court order, or regulatory directive.
• IT and Security Service Providers: Cloud hosting providers, cybersecurity firms, and technical infrastructure partners who process data on okobet's behalf under strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and compliance consultants who require access to data in the course of providing professional services to okobet.

All third parties with whom okobet shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purposes and in accordance with applicable data protection laws.

4. Data Retention

okobet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data associated with active okobet accounts is retained for the duration of the account relationship and for a period of at least five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Communications: Customer support communications are retained for a period of three (3) years from the date of the communication.
• Marketing Data: Where you have consented to marketing communications, your contact details are retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, okobet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

5. Data Security

okobet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the okobet platform is encrypted using industry-standard 256-bit SSL/TLS encryption. Sensitive data stored in our systems is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized okobet personnel and service providers on a strict need-to-know basis. All access is logged and monitored.
• Two-Factor Authentication: okobet supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: okobet conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses.
• Incident Response: okobet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, okobet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While okobet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your okobet account credentials.

6. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by okobet:

• Right to Be Informed: You have the right to be informed about how okobet collects and processes your personal data, as described in this Policy.
• Right to Access: You have the right to request a copy of the personal data that okobet holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that okobet holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to okobet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that okobet has violated your data privacy rights.

To exercise any of these rights, please contact okobet's Data Protection Officer via the contact details provided in Section 10 of this Policy. okobet will respond to all verified requests within thirty (30) days.

7. Cookies and Tracking Technologies

okobet uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of the okobet platform, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the okobet platform, helping us improve performance and user experience.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options, to personalize your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the okobet platform. okobet does not use third-party advertising cookies or sell cookie data to advertisers.

8. Children's Privacy

The okobet platform is strictly intended for adults aged 21 years and above in accordance with Philippine law. okobet does not knowingly collect personal data from individuals under the age of 21. If okobet discovers that personal data has been collected from a minor, the account will be immediately closed, all associated data will be deleted, and the matter may be referred to the appropriate Philippine authorities.

If you are a parent or guardian and believe that your child has registered on the okobet platform, please contact our support team immediately so that we can take appropriate action.

9. Changes to This Privacy Policy

okobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, okobet will notify registered players via the mobile number or contact details associated with their account, or by displaying a prominent notice on the okobet platform.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the okobet platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

10. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or okobet's data processing practices, you may contact our Data Protection Officer (DPO) using the following details:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the Philippine government body responsible for administering and implementing the Data Privacy Act of 2012.